Dream Collection Shop – Return & Refund Policy

Effective Date: 01-01-2023

At Dream Collection Shop, customer satisfaction is our top priority. This policy outlines our return, refund, and unboxing requirements for purchases made on our website.

1. Eligibility for Returns

Return requests must be submitted within 3 days of receiving the product.
Products must be unused, in original packaging, and include all tags.
Items such as food, cosmetics, intimate apparel, or those marked “Non-Returnable” are not eligible.

2. Return Request Process

Contact us via Facebook Messenger, WhatsApp (+880 1795-662080), or our website.
Provide your Order ID, reason for return, and supporting photos/videos.

3. Unboxing Video Requirement

Mandatory for claims of damaged, defective, or incorrect items.
Record the video immediately upon receiving the package from the courier.
Ensure the video shows the outer packaging, seal, and full unboxing process.

4. Refund Process

Once the returned product is received and inspected, refunds will be processed within 7 working days via bank transfer or mobile banking.
Customers can also opt for Store Credit, valid for 6 months.

5. Return Shipping Charges

If the product is defective or incorrect, we cover return shipping costs.
For other reasons, return shipping is the customer’s responsibility.

6. Reporting Damaged Items

All damaged or defective products must be reported within 24 hours of delivery.

7. Company Rights

Dream Collection Shop reserves the right to reject any return/refund request if the item fails to meet the above criteria or appears used/tampered with. This policy may be updated without prior notice.

8. Contact Us

For queries regarding returns and refunds:

WhatsApp: +880 1795-662080
Email: support@dreamcollectionshop.com
Facebook Messenger: Dream Collection Shop

By purchasing from Dream Collection Shop, you agree to this Return, Refund & Unboxing Video Policy.